F.A.Q

Frequently Asked Questions

We are here to help you solve your problems.

What is E-currency?

E-currency means electronic currency and is a means of exchange with which you can make and receive payments online.

How safe is e-currencies and what can I do with them?

Nothing they say last forever, so no one can guarantee the safety of e-currencies, they can disappear anytime. Just buy/keep as much as you need only. E-currencies are used online as means of exchange for goods and services over the internet. Before you can use e-currency, the merchant/beneficiary must accept it. E-currencies are mostly used for Forex, Investments, ad bookings, hosting/Domain names, etc. and can also serve as a means to send a family member or friend funds in another country.

I don't have an e-currency account. How can I get one?

There are so many e-currencies. To get an account with any, check the website of the e-currency you wish to purchase. Most of them are free.

I already have an e-currency account, how can I fund it ?

www.365exchanger.com is one of the most reliable e-currency exchange company where you can buy/sell e-currencies with peace of mind.

My account says "Not verified"?

Once you successfully signup on our website. Your account will be assigned a status of “Not verified” which means you are yet to be verified by our team and this will limit you to only placing orders below $300.

How can i verify my account?

In order to carry out any amount of transactions (orders) on our website, you will be required to verify your account. To do this, please login to your 365exchanger account, click “Not verified”  and follow the steps. You will be required to upload a copy of these documents  ( International passport, Permanent voter’s card, Driver’s license or National ID ) and utility bill. Once your account have been verified, you will be notified and your account status will change to “Verified”.

How much do you sell and how can I buy ?

The price fluctuates. Please always check our homepage to see current price. You can buy/sell e-currencies from us on our website. To buy/sell on our website, Register for an account, login, then click Buy e-currency if you want to BUY or Sell e-currencies if you want to SELL. If you are buying/selling, fill the form correctly, verify the details and submit.

How long does it take for my account to be funded?

We try our best to serve our prestigious and numerous customers as prompt as possible. We fund accounts within 15mins, but it might extend to within 24hrs in few occasions.

I want to convert my e-currency to cash, how do I get the Naira equivalent?

We’ll buy it from you and pay into your bank account. You can place a SELL order on our website and instructions will be sent to your e-mail. We pay either same day or within 48 hours.

How safe are my transactions on your website?

All transactions done on our website are safe. You can check the address bar to see our “Https” status  secure https bar or below our site to view our Verified and Secured seal.

What if i change my mind can i get a refund?

Due to the volatile nature of ecurrencies, they are not refundable.

Can i place order today and pay tomorrow?

Due to the fact that the ecurrency rates are not static. You are advised to place an order and make payment for it that same today. Else if an order is placed and payment is not made for it, it will be cancelled 11:59pm of that  day.

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