Visit our Homepage and select the currency you wish to exchange from "You Give" column and then select the currency you wish to receive from "You Receive" column and click the EXCHANGE button beside it. You will be taken to the exchange page where you will be required to fill in the amount you need and your currency details.
Usually about 5-30 minutes with perfectmoney to bitcoin; however, it depends on the specific payment method. For example, a paypal transaction can take more time on weekends. Please also keep in mind that there could be delays in the Bitcoin network, which can cause longer confirmation time.
Based on our rules, if there is an error in your order you can ask for correction of details if we are yet to send out your funds.
You can request for a new password by using our "Forgot password" link on the login page.
The are no hidden fees for using our service. What we calculate on the point of exchange is what we will send to your various wallets, however some wallets or mechants will charge a minimal receiving fee (example paypal).
Please visit our Homepage for all currency rates. Including that of buy/sell.
Yes, our website has a referral program. You get a certain percentage whenever the person you refer makes a successful order.
We take the KYC policy seriously here."BUYING" of ecurrencies with Nigerian Naira requires verification of account, but exchanging from one currency to another or selling of ecurrencies to Nigerian Naira does not require verification. However if our system detects any unlawful act, we will ask you to verify your account in accordance to our terms and conditions.
Once you have registered an account with us, kindly login to your dashboard, update your profile information and upload your document (international passport, drivers license or national identity card).
Our team works round the clock to ensure we verify uploaded documents within a short period of time. However the timeframe for document verification is 48hours.
Just as with banks and other financial institutions, 365exchanger follows the rules and principles on fighting against money laundering and to provide uninterruptible operation. Under the rules of the ID document data validation, verification can be successfully completed if the conditions of downloaded files match our criteria: all files must be in high resolution (at least 150 dpi), only you should be captured on the picture of an ID document.
1. User's selfie picture holding his/her ID document in hands should be in high resolution.
2. Scanned copy of ID document or a picture of it should be in high resolution.
Just as with banks and other financial institutions, 365exchanger follows anti-money laundering guidelines and regulations. At some point in your time with us we may need to ask your address or ID proof in order to process your payments. Should we need this, we will notify you during the payment process.
In order to verify your address, all documents should match the listed criteria: full, readable and clear copy of the documents clearly showing your address and the date in the case of a letter. Documents should not be older than 3 months. Documents must be in color at a high resolution (at least 150 dpi), all documents are to be issued in English (or Latin letters, otherwise a certificated translation should be provided), all documents must be standard full-sized page (uncropped).
1. Utility bill - gas, electricity, phone (please note that we can only accept landline and not mobile phone bills).
2. Bank or credit card statement (Must be a physical letter rather than an online statement).
Here are the different meanings of our order status "Paid", "Timeout", "Declined", "Pending".
Once you create an order the status is PENDING, and once you sell or exchange a currency to us and it successfully went through then a notification is sent to our system and order is marked PAID.
Our system is programmed to give orders a particular timeframe, hence once that timeframe elapses the order is marked TIME-OUT. If at anytime you have an issue with this, dont panic just contact us.
If an order shows DECLINED it means that the user has opted to cancel the transaction or it failed. Also it could mean that Administrator cancelled the order for a reason, in this case we will email you.
This simply means your order is yet to be attended to.
The buy/sell section is only for Nigerian customers who wish to transact in Naira.
Once you have registered with us and verified your account, you can purcahse any available amount of ecurrency from us. To do this kindly goto the "BUY" section in your account dashbord and follow the instrcuctions.
Once you have registered with us you dont need verification of account to sell ecurrecy and get paid in Nigerian Naira. All you need do is login to your account dashboard and goto "SELL" section and follow the instructions.
We offer instant funding. However in a time of high request it can take more time but not more than 24hours.
Every ecurrency has its own maximum or minimum amount which you can sell or purchase from us. At the point of order our system has been configured to show you these amounts.
We take into consideration first customers safety,while using our platform that is why we use the latest technologies available to encrypt your data on our system.
Please follow these recommendations:
Make sure that you specified a valid email address when you created an order;
If your email address was specified correctly, just wait for a while since messages don't always come instantly and sometimes there may be a delay (5-10 min) caused by overloading the email service;
Check your spam/junk folder as it could have been moved there by your spam filters;
If you found a notification from us in a spam/junk folder mark it as "Not Spam" to avoid this problem in the future.
Usually when you receive bitcoins, you can't use them right away. As soon as transaction completed, data about this transaction goes into Bitcoin network in order to be registered in the block and become legitimate. This process called confirmation of the transaction. We perform currency exchange after first confirmation.
We usually advice users to send to our wallet the exact amount calculated by our system at the point of exchange. However if there are discrepancies in amount, we will have to recalculate and send you an amount in regards to what you sent and this will take a longer period of time.