We are obliged to keep the personal data minimum of 5 years, unless there is a particular reason to hold the records for longer periods in order to fulfill our contractual, regulatory and statutory obligations.
1. What information we collect
Personal and contact information that may include, but not limited to your email address, full name, date of birth, nationality, address, telephone number, bank account details or payment account details when you register an account with us;
Information that is indicated in your documents provided for account verification (copies of your national identity card, international passport, driving license or other government issued photo-ID);
Information about your transactions on our service when you place an order;
Technical information including your IP-address, login information, type and version of browser, your location, operating platform and system when you interact with our website;
2. How we collect and process your personal information
2.1 We collect the above-mentioned information by the means of:
Your direct interactions with our service (when you register and verify 365Exchanger account, contact us via e-mail or Live chat, place an order on our service);
Cookies and other tracking technologies (when you visit our website or login to your account);
We process your personal data to:
Register your account with us;
Identify your personality for secure transactions;
Provide you with a more personalized service;
Improve our website, services, customer support;
Send you special offers and promotions via e-mail or SMS;
Hold your information for security administration, legal and maintenance purposes;
Monitor and evaluate to prevent fraud, money laundering, financing terrorism and any other financial crimes;
Share aggregated information with third parties (such as our merchant partners, banks, payment systems) for advertising and promotional purposes and to provide our services to you. We will not pass on your individual contact details unless you have given us specific permission to do so.
We also reserve the right to collect usage and access data that allows us to prevent multiple account openings or other fraudulent actions; it is performed for protection of our systems against illegal attacks or abuse.
3. How your information is stored and secured
We are committed to protecting the personal information you provide to us. We take every effort to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure.
We store the provided information on our secure servers. Any payment transactions will be encrypted using Secure Sockets Layered (SSL) technology. As you are on the Internet you cannot be completely secure, we recommend you take every precaution in protecting your personal information. You are responsible for keeping this password confidential. Please make sure you use strong password that is combination of numbers and letters, change it often, use a secure browser and do not reveal your login details to anyone.
4. Third-Party websites
5. Cookies and other tracking technologies
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
We use “session” cookies when you are logged in so that we can remember this fact. That way we don’t have to ask you to re-enter your password every time you visit a new page. Once you logout or close your browser, this cookie expires and no longer has any effect.
6. Your rights
Where we process your personal data, you have a number of rights over how the data is processed and can exercise these rights at any point. These rights include the rights set out below:
The right to rectification of your personal data.
You have the right to correct or update your personal information at any time. This enables you to correct any incomplete or inaccurate data we hold about you, though we may need to verify the accuracy of the new data you provide to us.
The right to restrict processing.
Under certain circumstances, you have the right to restrict the processing of your personal data. By exercising this right you can limit the way your data is processed. The restricted data will not be used in any way except to store it.
In case you restrict the data that is mandatory to be provided, we may not be able to provide you with our services.
7. Disclosure of your personal information
We use your personal information to provide you services offered on the website 365Exchanger.com. We also share certain information with banks, merchants, payment systems, identity verification services as part of our regular daily business operations.
The purpose of sharing personal data is to identify and verify our customers, to process your orders, to limit fraudulent actions and other criminal activities; also it is necessary to manage our financial risk. Your personal data disclosed to any partner-company will be processed only in accordance with 365Exchanger.com instructions and on 365Exchanger.com behalf. We will guarantee that the data will be used only to the extent to which we ourselves are entitled.
If necessary or authorized by law, we may disclose your personal information to regulatory organizations, law enforcement agencies, courts or other public authorities. We will make an effort to inform you about legal demands for your personal information except the cases when it is prohibited by law or court order or the inquiry shall be handled within the shortest period of time.